How to create Asana tasks from your Desk.com cases – Step By Step

Desk.com-AsanaIf you are part of a Customer Support team , CloudWork can help you to better manage the support cases by integrating your helpdesk application, such as Desk.com, with other common apps of common use like Asana, Gmail or Evernote, amongst others. I already shared a tutorial on the Asana-Gmail integration that you can read hereContinue reading

How’s That Working Out For You? User Experience Wanted!

mila nikolovaA blog post from our User Experience Manager, Mila Nikolova.

We have some easy new ways to give us user experience feedback. Help us create the integrations that drive your business in less than 20 seconds!

At CloudWork, we are focused on creating robust integrations that make good business sense. API coding is complex and beyond the capacity of most businesses that simply want to connect their apps to get stuff done. Our integrations are designed with a simple click-and-connect interface. This lets you customize what data is being monitored and how it is moved between your various business operations.

As the User Experience Manager at CloudWork, I’m here to make sure that your integrations are creating value for you in your business:

  • keeping you more productive
  • more customer-focused and
  • up-to-date with everything that is going on in your business operations.

We’ve just introduced three new enhancements to make it easier for you to let us know how your integrations are working in your business. Continue reading

10 Google Glass Integrations That Are Set To Change Business Forever

Google GlassWith the latest Google Glass presentations creating a buzz across the blogosphere (including in this article I wrote for Small Business Opportunities), developers have begun to get more of an idea of what will be possible using the Google Mirror API.

The Mirror API enables third-party apps to integrate with the new Google Glass technology, and already The New York Times, Evernote, Gmail and social network Path are providing examples of what will be possible.

Google is looking for integrations with apps that make use of immediate-data to “improve your life”, according to Glass advocate Timothy Jordan. Continue reading

Manage Customer Service Workflow – The Desk.com Example

deskcom integrations 1Using CloudWork integrations, you can manage customer service workflow across your business processes: from initial request to on-site support resolution.

Customer service starts with managing your contacts from day one through to providing each customer with the timely, responsive service they need to help them stay focused on their goals. You want your business customers to get on with what they are doing – not spend their time managing their relationship with you. We have a range of integrations that can help your customer service workflow run smoothly. Let’s look at some examples using Desk.com as a central app. Continue reading