How To Automatically Create Pivotal Tracker Stories From Your Zendesk Tickets – Step By Step

Zendesk-PivotalTrackerWhether you are part of the Customer Support team in a big company or of an outsourced development team for Software/Independent Software Vendors, you are most probably using Zendesk and Pivotal Tracker.  Continue reading

Using Facades to Decouple API Integrations

This is a technical article that explains some of the things we do at CloudWork.

The most important part of building an integration with an API is actually writing the code that will connect with the Web service and invoke its methods. I’ll show you why using the Façade pattern to decouple calls from your existing code is a good idea and help you identify what kind of problems you might be able to prevent. Continue reading