Once you have started using a CRM app in your business, your thoughts begin to turn towards marketing automation. As more businesses add CRM and email marketing tools to their business operations, they begin to experiment with segmenting customers to allow for a more personalized communication.
Today’s business customer expects a more personalized experience. Research shared by Bernie Borges at Find and Convert found 2 in 5 consumers tend to unsubscribe from emails or unlike a Facebook page if they receive too many promotions that aren’t relevant to them. Poorly targeted promotional emails and communications reduces the likelihood of sales by 45%.
Marketing automation can feel like an overwhelming task for the average business, but it needn’t be as daunting as it appears. CloudWork’s integrations help you to break down your marketing workflow into manageable stages that can then each be automated. This technique lets you keep total control over your marketing workflow, while reducing the amount of duplicate data entry or administration support you need to resource to manage your communications. Continue reading
Gain the Field Service optimization advantage by using app integrations to smooth out your workflow and reduce double handling of data across your business operations.
Managing a Field Service office is one of the most difficult coordination tasks in business.
A typical Field Service Management workflow includes:
- Responding to urgent customer requests
- Allocating field service technician support
- Matching technicians with the service equipment and repair machinery they need to do the job
- Coordinating a mobile workforce
- Keeping back-office systems up-to-date
- …The list goes on.
On any given day, the average Field Service Manager feels like an octopus, juggling eight things at once. And then the phone rings with an urgent new task or a query about a job just completed…! Continue reading
The second part of our tutorial focuses on how to import data between Google Calendar and your other apps.
We have already looked at the best way to use a CSV import to copy all your existing contact data from one app to another. Part One of our tutorial focused on moving subscriber and customer data from apps like FreshBooks and MailChimp to a CRM app like Zoho CRM.
If you are getting started with apps integration, it sometimes makes sense to import all your existing data so your apps are in sync. Then you can use app integrations from our ever-growing catalog to keep all your data updated and connected going forward. You will only ever have to do this import data process once, and after that CloudWork will look after all your data syncing needs.
Now lets look at how to import data:
- From a CRM, like Salesforce, SugarCRM, Zoho CRM, Highrise or Capsule CRM to Google Calendar
- From Google Calendar to another app, for example, the time tracking app like Toggl. Continue reading
Looking for a Gmail integration to help you take action data direct from your emails? We have 22 new Gmail integrations to help you connect your workflow. Continue reading
Learn how to create a CSV import for all your retrospective data in this step-by-step tutorial. Keep all your data in sync when you use app integrations with CloudWork.
The great benefit of app integrations is that they help your business create a seamless workflow between business processes:
- Customers buy something in-store and are automatically added to your contacts database and email promotional campaigns
- Staff time spent at meetings is automatically recorded with the contact record so you can see how much service your business is providing to each client
- New service requests are automatically added to your to do lists and project plans.
All of these app integrations remove the need for duplicate data handling and let you keep the focus on productive work rather than data entry and maintaining your data systems.
Our app integrations make sure you never have to duplicate data entry again: but what about all your current data? Continue reading
With the latest Google Glass presentations creating a buzz across the blogosphere (including in this article I wrote for Small Business Opportunities), developers have begun to get more of an idea of what will be possible using the Google Mirror API.
The Mirror API enables third-party apps to integrate with the new Google Glass technology, and already The New York Times, Evernote, Gmail and social network Path are providing examples of what will be possible.
Google is looking for integrations with apps that make use of immediate-data to “improve your life”, according to Glass advocate Timothy Jordan. Continue reading
Learn how to sync Google Contacts with your CRM application and other business apps in this step-by-step tutorial. We help you put customers at the heart of your business operations with these new CloudWork integrations.
All industries – from retail to 3D printing and everything in between – are currently grappling with the customer-centric nature of doing business. Today’s technologies and market innovations are creating the expectation for a personalized approach to each client’s needs. Business leaders across all sectors would do well to consider how to make use of insights from the lean entrepreneur to put the customer experience at the core of their business model. Continue reading
For any small business or freelancer, time is your most critical resource. And there is never enough of it.
A calendar app like Google Calendar can be a useful tool both for managing your time, and for improving business productivity by helping you gain a deeper perspective on how efficiently you spread yourself across your business operations. Continue reading
Meet John, a sales person at SmallCo who finds his online CRM very handy to keep track of his prospects and clients. John systematically adds any piece of information he is aware of about his clients on his CRM.
The problem is, when Mary from ClientCo calls him he has no idea that she has received a promotional offer from the marketing team. And worse, that Mary has not paid her last three invoices. He also does not know that she opened a ticket with the support team about a delivery problem and that she sent an email rant to John´s boss just this morning.
In other words, John has only a narrow view of his clients, his view. But Mary is also interacting in different ways with other people at SmallCo and she has a different view of John´s company, hers!
So when John and Mary talk, they don´t really understand each other because they don´t share the same view. Mary is frustrated and so is John.
Does this scenario sound familiar? I bet it does! Have you ever missed a sale or lost a client just because you were not aware of what happened?
How would John feel about tracking all of Mary´s interactions with SmallCo, just inside his favorite CRM app easily and simply? How would you feel?